Finally got the car back tonight.
We handed it in on Monday "for two days" to have "the noise" fixed and the "nipple-ised" dash board replaced.
They gave us a courtesy car and asked us to insure it for three days "just in case".
Late Wednesday afternoon, I got a call asking me to extend the insurance for one more day as they'd started working on the dash that day but hadn't finished yet. What the f*** were they doing Monday and Tuesday?? Standing around looking at it??
No call yesterday so we drove out to the garage looking forward to picking up a noise-free de-nippled car....looking around the forecourt we couldn't see it...then we saw it in the work shop and I wandered in for a wee look...
Two burly mechanics were pushing and shoving and pressing the dashboard into place while various parts of the car lay strewn around the ground outside the car....not a great thing for us to see.
A bit like going to see a friend in hospital and accidentally stumbling into the operating theatre as the surgeon batters a particularly stubborn piece of body into submission.
No real surprise then to be told at reception "the car isn't quite ready and can you go away and extend the insurance for one more day and sorry we didn't phone you to save you a wasted journey out to the back of beyond and we'll definitely be ready tomorrow and we'll deliver it to you and take the courtesy car away and it'll definitely be fixed, we'll test it and test it and test it and it'll be just great - no noise - no nipples.."
"OK" we said.
Today they delivered the car back to us.
The "new" dash has scratches all over it
It's all raggedy where it joins the other bits of the instrument panel
You can see the glue
The fan is completely wrongly reconnected - it's guesswork as to where the air's going to be coming from
The dashboard vibrates all the time now
....and the glove compartment won't open more than half an inch and all former contents including several CDs, are missing...
I hate to think what it'd have been like if they hadn't given it a damn good road test before returning it.
WHAT DO YOU HAVE TO DO THESE DAYS TO GET PEOPLE TO DO THINGS PROPERLY???
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